pakganes takes the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect from Pakistani players on our platform, how we use it, who we share it with, and what rights you have over your own data. Please read this document carefully before registering an account.
Six core commitments that define how pakganes handles player data. The complete legal policy text follows in the sections below.
Every connection between your device and the pakganes platform is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
Player data is stored on access-controlled servers. Passwords are stored in hashed form — not as readable text. pakganes staff cannot view your password, and will never ask you for it through any channel.
pakganes collects only the personal data that is strictly necessary to operate your account, process your transactions, and comply with our licensing and anti-money laundering obligations. We do not collect data for its own sake.
pakganes does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data sharing with third parties is limited to what is necessary for platform operations and regulatory compliance.
You have the right to request access to your personal data, request corrections to inaccurate information, and in certain circumstances request deletion of your data. All such requests are handled through our 24/7 support team.
You may opt out of marketing communications from pakganes at any time by contacting our support team or adjusting your account notification settings. Opting out of marketing does not affect essential account and transaction communications.
1.1 This Privacy Policy describes how pakganes ("we," "us," "our") collects, processes, stores, and protects the personal data of users ("you," "your," "player") who access or use the pakganes platform at pakganes.net, including all associated services, account features, games, and customer support channels.
1.2 pakganes is committed to handling personal data responsibly, transparently, and in accordance with the privacy obligations imposed by our international gaming licence and applicable data protection principles.
1.3 By registering an account or using the pakganes platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not accept the terms of this Privacy Policy, you should not use the pakganes platform.
1.4 This Privacy Policy should be read alongside the pakganes Terms & Conditions, which govern the overall relationship between you and pakg anes.
2.1 pakganes is the data controller in respect of the personal data collected from users of the pakganes platform. As data controller, pakganes determines the purposes and means of processing your personal data.
2.2 If you have any questions about how your data is handled, or wish to exercise any of your data rights described in Section 11 of this policy, you may contact our Data Protection team via the 24/7 live chat facility available within your account dashboard, or by email at [email protected].
3.1 pakganes collects the following categories of personal data from players on the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport copy | KYC verification, age verification, account registration |
| Contact Data | Email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account communications, support, identity verification |
| Financial Data | JazzCash/EasyPaisa account numbers, bank account details, transaction history | Payment processing, anti-money laundering compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, technical support |
| Usage Data | Games played, bets placed, session duration, feature interactions | Responsible gaming monitoring, product improvement |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Quality assurance, dispute resolution, regulatory record-keeping |
| Marketing Preferences | Opted-in channels, promotion interaction history | Targeted promotional communications (consent-based only) |
3.2 pakganes does not collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where required by KYC obligations — for example, processing a copy of a government-issued identity document that may contain a photograph.
4.1 pakganes collects personal data through the following means:
4.2 pakganes will always inform you at the point of collection what data is being requested and why, where it is practicable to do so.
5.1 pakganes uses the personal data collected from players for the following purposes:
6.1 pakganes processes your personal data on the following legal bases:
7.1 pakganes does not sell, rent, or trade your personal data to third parties for their independent commercial purposes.
7.2 pakganes may share your personal data with the following categories of third parties, strictly on a need-to-know basis:
7.3 All third-party service providers used by pakganes are contractually required to process personal data only in accordance with pakganes's instructions and to implement appropriate technical and organisational security measures.
8.1 pakganes uses cookies and similar tracking technologies on the platform to improve your browsing experience, remember your preferences, maintain your logged-in session, and collect analytics data about platform usage.
8.2 The following categories of cookies may be used on the pakganes platform:
8.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pakganes platform, including your ability to remain logged in during a session.
9.1 pakganes retains personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations, applicable anti-money laundering regulations, and legal record-keeping requirements.
9.2 As a general guide, the following retention periods apply:
9.3 Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original personal data.
10.1 pakganes implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pakganes will notify affected players without undue delay via their registered contact details, and will take all reasonable steps to contain and remediate the breach.
11.1 Subject to applicable law and our legal obligations, you have the following rights in relation to your personal data held by pakganes:
11.2 To exercise any of the above rights, please contact the pakganes support team via 24/7 live chat or by email at [email protected]. We will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.
11.3 Please note that certain rights are subject to exceptions and limitations — for instance, we may be unable to erase data that we are legally required to retain under anti-money laundering or licensing obligations. Where a right cannot be exercised in full, we will explain the applicable limitation.
12.1 Registration on the pakganes platform by any person under the age of 21 is strictly prohibited. If pakganes becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, void any associated transactions, and securely delete the personal data in question.
12.2 If you believe that a minor has registered an account on the pakganes platform, please contact our support team immediately via live chat or at [email protected].
13.1 pakganes reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, licensing obligations, or applicable law. The date of the most recent revision is indicated at the top of this page.
13.2 Where amendments are material — such as changes to the categories of data collected, the purposes of processing, or data sharing arrangements — pakganes will endeavour to provide registered users with advance notice via their registered email address or an in-platform notification.
13.3 Your continued use of the pakganes platform following the publication of any revised Privacy Policy constitutes your acknowledgment of the updated policy. If you do not accept the revised policy, you should cease using the platform and may request account closure by contacting our support team.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which pakganes processes your personal data, please contact us through the following channels:
14.2 For formal data protection correspondence — including subject access requests, erasure requests, or complaints regarding our data handling practices — please contact us by email and clearly mark your message as a data protection matter. We will acknowledge all formal data protection requests within five (5) business days and provide a substantive response within the timeframes described in Section 11.2.
Now that you understand how we safeguard your data, explore over 3,200 games and live cricket betting — on Pakistan's trusted, internationally licensed platform.
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